- Shipping & Policies
Shipping & Policies
Free Shipping is valid on all orders of $150 (EXCEPT FOR TABLEAIR WHICH SHIPS FROM EUROPE) or more shipped within Canada with the exception of certain remote areas within the 10 provinces and territories. For customers in remote areas, shipping quotes will be provided upon checkout. Free shipping applies to Standard Ground shipping orders and merchandise only. Taxes and additional shipping and handling (if applicable) and the purchase of gift certificates and gift cards do not count toward the qualifying amount. The total order amount after any discounts are applied must be at least $150 to qualify. Not valid for cash. Previous purchases are not eligible for adjustments. If you choose to ship Standard Ground and are shipping to multiple addresses, you will receive free shipping only to those shipping destinations receiving more than $150 of merchandise. If an address is receiving less than $150 in merchandise, you will be charged for shipping accordingly. Some restrictions on shipping offer apply. Void where prohibited by law.
To keep you informed of your shipment status, information at every step of the shipping process is provided to you by email and is always available by logging into your account.
Delivery. denModern uses the top delivery companies in North America. We stock our products in warehouses across the United States and Canada, and as such, different items you purchase may sometimes be shipped from different locations. Your items may arrive on different days and with different shipping methods if you are purchasing more than one item. If your item is in stock you can expect the delivery within 7 days.
Warranty All our products include a six month parts and labor warranty against manufacturers defects and craftsmanship related issues.
Custom & Special Orders Custom orders require a minimum of 12 weeks and certain minimum quantity requirements. Please feel free to contact us to discuss your project, in many cases we may be able to speed up this process or find alternate helpful solutions for you.
Returns & Replacements If you are not satisfied with your purchase, you can return your purchase within 48 hours of receipt for an exchange, refund, or credit of the purchase price less the costs of shipping, handling and processing fees.
All returned products must be in its original condition and packaging, otherwise your return request may be denied or additional charges may apply. Furthermore, we cannot take returns of products that have already been assembled or modified.
Please be aware that some products may carry restocking fees. In these cases, we will deduct any applicable restocking fees from the total refund amount should you wish to return these items.
From time to time, we may sell certain products that cannot be returned due to supplier policies. If you have questions concerning our Return Policy or would like to know whether you can return a recent purchase, please feel free to contact us.
If your package appears to be slightly damaged, please make sure you write “Package Damaged” when you sign for delivery. This is very important.
If your package appears to be significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new replacement package. If you refuse the damaged package, please make sure you notify us so that we can expect the return shipment.
Cancellations Orders cancelled after payment has been processed, but before packing and shipping will incur a service fee of 15% of purchase price. This covers our costs and fees related to the already processed order.
Custom orders are non-refundable once the order has been placed as they are one offs and not regular stock, therefor not an item that can be re-sold. Once a custom order is placed, it is ordered into production.
Policy Information may change or be modified without notice.